Here is a list of our frequently asked questions. If you can’t find the information that you would like on this page please don’t hesitate to email the team on firstname.lastname@example.org
Q. Where is Wristband Exchange located and when does it open?
A. You can find info on the location and opening times of wristband exchange on our website here
Q. I have purchased more than one ticket, can I collect all of my groups wristbands in one go?
A. Each person attending TGE needs to go to wristband exchange to get their wristband put on. If your group are arriving separately please distribute your tickets to each attendee before they arrive.
Q. Where do I collect my delegate pass?
A. You can find info on the location and opening times of delegate registration on our website https://greatescapefestival.com/collecting-festival-wristband/“>here
Q. What does a festival ticket get you?
A. A festival ticket gets you access to all core programme artists, subject to each venue’s capacity. Access to our Spotlight Show is via a separate ticket only.
Q. What does a delegate pass get you?
A. Access to the Convention Events which include panels, debates, keynote interviews, networking sessions and parties. You will also get priority access to gigs in our core venues subject to each venue’s capacity.
Q. Can I buy a single day ticket for TGE?
A. Single day and 2 day tickets (Friday & Saturday) are now on sale, however Friday only tickets have now sold out with very limited Thursday and Saturday tickets remaining. These tickets can be purchased here
Q. When will my ticket be sent to me?
A. Tickets will typically be dispatched 2-3 weeks prior to the festival. If you haven’t received your ticket by this time please contact the ticket agent that you booked through. You can find the customer service details of our main ticket agents on our ticket info page. If you purchased via our website the ticket agent is Ticketweb.
Q. Do I need to print my electronic ticket?
A. No, you can show electronic tickets on your phone at wristband exchange
Q. I booked my festival ticket on somebody else’s credit card / I booked tickets for somebody else who won’t have my credit card to collect the tickets. How can tickets be collected on site?
A. If you have arranged for your tickets to be posted to you just bring your ticket to wristband exchange during opening hours and we will exchange your ticket for a wristband. If you have arranged to collect your tickets on site please bring with you a letter from the card owner giving permission for you to collect the tickets. The letter needs to state the name of the person collecting the tickets and the last 4 digits of the credit or debit card used to make the ticket booking.
Q. I think I gave the wrong delivery address when I booked my ticket. What should I do?
A. Please contact the ticket agent that you booked your tickets with. They will be able to assist you with updating your info on their records.
Q. Do I have to be 18 or over to attend TGE?
A. No, if you are aged between 16-17 please purchase a Young adults ticket which allows access to a good percentage of our venues. Young Adults tickets are now on sale.
Q. I can no longer attend TGE. Can I get a refund?
A. All ticket purchases are non-refundable.
Q. I am an artist and would like to play The Great Escape. How do I put myself forward?
A. Artist registration is now closed and the line up is now fully booked. Please sign up to our mailing list to be notified on when artist registration opens for TGE 2020
Q. Could we send you our Press Kit?
A. Unfortunately we don’t accept Press Kits or submissions via email.
Q. I only want to see one of the artists on your line up. Do you sell separate tickets?
A. The only standalone tickets that we sell are for our Spotlight Shows and The Late Escape shows at Patterns. To access all other artists playing TGE you need to purchase a festival ticket
Q. Can I attend The Spotlight Shows with my festival wristband?
A. Access to our spotlight shows is via a standalone ticket only. Festival wristband holders can enter their names into our free ticket giveaway for our Lewis Capaldi spotlight show. To access the Foals spotlight show you will need to have purchased stand alone tickets. There is no free ticket giveaway for the Foals show.
Q. How do I find out where each artist is playing?
A. Within each artists profile you can find their show times. Our full festival schedule is now live on our website here and on our free mobile app. You can find links to download our app here
Q. What does a delegate pass get you?
A. Access to the Conference Events which include panels, debates, keynote interviews, networking sessions and parties. You will also get priority access to gigs in our core venues subject to each venue’s capacity.
Q. How do I register my attending delegates? What do they need to collect their passes?
A. Once you have purchased your passes the pass buyer will be sent links to register your attending delegates. Once you have completed the registration details for these delegates they will only need to show their photo ID at the registration desk to collect their passes. They will not need the credit card used to make the booking.
Q. I’ve tried to login to the delegates area but am having difficulty. What can I do?
A. The delegates area is now open. If you experience any difficulties with access please email email@example.com with your booking confirmation number so we can advise. Please note, if you have not completed your online registration you will not be able to access the online delegates area or collect your delegate pass on site.
Q. I have booked for my colleagues to attend using a company card. Do they need to bring the card to the box office to collect their passes?
A. No, they will not need the credit card used to make the booking. See above for the process of registering your attending delegates.
Q. I’m interested in attending the convention panels but cannot make the evening gigs. Do you have a pass which allows access to only the TGE Convention?
A. Yes, Conference Only passes are now on sale
Q. I want to attend the convention for just one day / only one panel. Do you have single day convention passes?
A. All convention passes are sold on a 3 day basis
Q. I would like to speak on a panel at this years conference. How do I get in touch with your programmers?
A. You can now register your interest to be a speaker at TGE19 on our website here
Q. I want to attend TGE but don’t live in Brighton. Where can I stay?
A. Our official festival and delegate accommodation can be booked here
Q. Why don’t I have the option to get a camping ticket when I try and buy a weekend ticket?
A. The Great Escape is a non-camping festival set in Brighton city centre. If you are attending TGE for all three days, we advise that you book to stay at our official TGE hostel. Bookings will open soon.
Q. Where can I park my car?
Brighton council have some information on parking in Brighton on their website here.
Q. I’d like to volunteer. Is this possible?
A. Volunteer Registration is now open. You can find out more info about volunteering at TGE on our website here