Collecting your festival wristband couldn’t be easier. Head on down to wristband exchange, situated on Jubilee Square, from Wednesday 8th May to exchange your 3 day ticket for your wristband. Day tickets can be exchanged only on the day that your ticket is valid for.

If you do not receive your festival tickets by 2 weeks prior to the TGE please check in with the ticket agent that you purchased with to check on your delivery status. You can find the customer service details of our ticket agents on out Ticket Info page here

For ticket collections and queries, please head straight to the Box Office, which will be situated opposite Wristband Exchange on Jubilee Street. You do not need to print out electronic tickets. These tickets can be shown at wristband exchange on your phone, just have then ready to scan on your arrival.

Once you have received your tickets you will just need to bring them along to wristband exchange between the following opening times.

Wednesday 8th May – 17:00 – 21:00

Thursday 9th May – 10:00 – 21:00

Friday 10th May – 10:00 – 21:00

Saturday 11th May – 10:00 – 20:00

Please note, all festival goers must be present at Wristband Exchange to collect their wristbands.

If you are local or arrive in Brighton prior to TGE, head on down to Wristband Exchange on Wednesday 8th May to beat the queues. Both 3 day and Thursday tickets can be exchanged on Wednesday 8th May. Friday and Saturday only wristbands must be collected on the day you are attending.

When you collect your festival wristband, you will be issued with your free festival programme. Don’t forget to download our free festival app to get the most up to date festival schedule plus notifications on schedule changes and secret shows.