Here is a list of our frequently asked questions. If you can’t find the information that you would like on this page please don’t hesitate to email the team on firstname.lastname@example.org
Q. Are tickets for The Great Escape 2018 on sale yet?
A. Yes. You can buy Early Bird tickets here
Q. What does a festival ticket get you?
A. A festival ticket gets you access to all core programme artists, subject to each venue’s capacity.
Q. Can I buy a single day ticket for TGE?
A. Single day tickets will be on sale closer to the festival. Discounted 3 day tickets can be purchased here
Q. I bought a single day ticket but now want to attend for all 3 days. Can I upgrade my ticket?
A. Yes, please contact the ticket agent that you bought your ticket with. They will be able to assist you with an upgrade.
Q. When will my ticket be sent to me?
A. Tickets will be dispatched 3-4 weeks prior to the festival. If you haven’t received your ticket 2 weeks prior to the festival please contact the ticket agent that you booked through. You can find the customer service details of our main ticket agents on our ticket info page. If you purchased via our website the ticket agent is Ticketweb.
Q. What are ‘Transaction fees’ and ‘Booking fees’ that are being added to the cost of my Great Escape ticket?
A.The transaction fee covers the costs of processing orders, printing, packing and delivering the tickets to you. This fee also applies to tickets arranged for collection at the venue. The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee. Tickets for The Great Escape Festival are sent via secure post.
Each ticket carries a booking fee which is included in the price of the tickets stated at the time of booking. The booking fee is the charge added on by the ticket agency for providing a service for you to book the tickets. It also covers the staff, customer services, credit card commissions and all other costs (including onsite box offices) associated with the running of the business.
Q. I booked my festival ticket on somebody else’s credit card / I booked tickets for somebody else who won’t have my credit card to collect the tickets. How can tickets be collected on site?
A. If you have arranged for your tickets to be posted to you just bring your ticket to wristband exchange during opening hours and we will exchange your ticket for a wristband. If you have arranged to collect your tickets on site please bring with you a letter from the card owner giving permission for you to collect the tickets. The letter needs to state the name of the person collecting the tickets and the last 4 digits of the credit or debit card used to make the ticket booking.
Q. I think I gave the wrong delivery address when I booked my ticket. What should I do?
A. Please contact the ticket agent that you booked your tickets with. They will be able to assist you with updating your info on their records.
Q. Can I buy tickets for The Great Escape from unofficial ticket outlets?
A. We do not approve of resale of tickets through unauthorised agents. We urge the public not to try and get tickets from these “secondary ticket outlets” whether that be unofficial ticket outlets or through auction sites, as it could well lead to disappointment. Also BEWARE OF TOUTS. Please only buy from authorized Ticket Agents. Please do not buy from unauthorized websites. No official tickets have been allocated by the promoter to any website not mentioned above. Please only buy from our official ticket agents. This is the only way you can guarantee that you will receive genuine tickets.
Q. What does a delegate pass get you?
A. Access to the Convention Events which include panels, debates, celebrity interviews, networking sessions and parties. You will also get priority access to gigs in our core venues subject to each venue’s capacity.
Q. Do I have to be 18 or over to attend TGE?
A. No, if you are aged below 18 please purchase a Young adults ticket which allows access for 16-17 year old to a good percentage of our venues. The full list of venues accessible for 16-17 year olds will be published closer to the festival alongside the full festival schedule. Young Adults tickets will be on sale soon.
Q. I can no longer attend TGE. Can I get a refund?
A. All ticket purchases are non-refundable.
Q. I am an artist and would like to play The Great Escape. How do I put myself forward?
A. Please sign up to our mailing list to be notified on when artist registration opens for TGE 2018.
Q. Could we send you our Press Kit?
A. Unfortunately we don’t accept Press Kits or submissions via email.
Q. I want to attend TGE but don’t live in Brighton. Where can I stay?
A. Our official festival and delegate accommodation will be available to book soon.
Q. Why don’t I have the option to get a camping ticket when I try and buy a weekend ticket?
A. The Great Escape is a non-camping festival set in Brighton city centre. If you are attending TGE for all three days, we advise that you book to stay at our official TGE hostel. Bookings will open soon.
Q. Where can I park my car?
Brighton council have some information on parking in Brighton on their website here.
Q. I’d like to volunteer. Is this possible?
A. Volunteer Registration will open early 2018