FAQ

Q. I want to go to TGE 2015. When is this taking place and when can I buy tickets?
A. TGE 2015 will take place 14th-16th May 2015. Limited Super Early Bird tickets are now on sale. To buy tickets CLICK HERE

Q. I want to attend TGE but don’t live in Brighton. Is this possible?
A. Of course. We have many accommodation packages which will go on sale later in the year. Trains also run to and from Brighton up until 11:30pm each day of the event.

Q. I’d like to play at The Great Escape 2015?
A. Artist Registration for TGE 2015 will open soon. Please sign up to our mailing list to receive updates on when Artist Registration opens.

Q. Could we send you our Press Kit?
A. Unfortunately we don’t accept Press Kits or submissions via email, all submissions must be made via our online system. It is free to apply and only takes a few minutes

Q. Do I have to be 18 or over to attend TGE?
A. Unfortunately due to venue restrictions you have to be 18 or over to gain access to many of The Great Escape venues. We do host separate shows during the Great Escape weekend for people under the age of 18. Information on these shows will be available on our website closer to the event.

Q.Why don’t I have the option to get a camping ticket when I try and buy a weekend ticket?
A. The Great Escape is a non-camping festival set in Brighton city centre. If you are attending TGE for all three days, we advise that you book to stay at our official TGE hostel. Info on booking for 2015 will be available soon.

Q. I think I gave the wrong delivery address when I booked my ticket. What should I do?
A. Please contact the ticket agent that you booked your tickets with. They will be able to assist you with updating your info on their records.

Q. I booked my festival ticket on somebody else’s credit card. What do I need to do to collect my ticket?
A. If you have arranged for your tickets to be posted to you just bring your ticket to wristband exchange during opening hours and we will exchange your ticket for a wristband. If you have arranged to collect your tickets on site please bring with you a letter from the card owner giving permission for you to collect the tickets. The letter needs to state the name of the person collecting the tickets and the last 4 digits of the credit or debit card used to make the ticket booking.

Q.If I have already paid for my festival ticket, why am I now being asked to pay more to see the bands playing at The Brighton Dome?
A.There is a simple case of mathematics here. The Brighton Dome shows are extremely expensive to produce. if you add the cost of 3 single show tickets up this comes to more than the cost of a weekend The Great Escape ticket. The Great Escape is a new music festival and the way we keep ticket prices low is by being true to this within programming. Over the years more and more people have asked for bigger shows. Instead of penalising ticket prices across the board, we thought the fairest financially viable way to do so is to charge £7 top up to cover the costs of bigger shows, if you want to see them. You will not be charged extra for anything other than The Brighton Dome shows.

Q. What are ‘Transaction fees’ and ‘Booking fees’ that are being added to the cost of my Great Escape ticket?
A.The transaction fee covers the costs of processing orders, printing, packing and delivering the tickets to you. This fee also applies to tickets arranged for collection at the venue. The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee. Tickets for The Great Escape Festival are sent via secure post.

Each ticket carries a booking fee which is included in the price of the tickets stated at the time of booking. The booking fee is the charge added on by the ticket agency for providing a service for you to book the tickets. It also covers the staff, customer services, credit card commissions and all other costs (including onsite box offices) associated with the running of the business.

Q. If I haven’t bought a Brighton Dome Show ticket will I still be able to see these shows?
A. Unfortunately not. The only way to access The Brighton Dome Shows is with either a top up or single event ticket.

Q. Can I buy tickets for The Great Escape from unofficial ticket outlets?
A. We do not approve of resale of tickets through unauthorised agents. We urge the public not to try and get tickets from these “secondary ticket outlets” whether that be unofficial ticket outlets or through auction sites, as it could well lead to disappointment. Also BEWARE OF TOUTS. Please only buy from authorized Ticket Agents. Please do not buy from unauthorized websites. No official tickets have been allocated by the promoter to any website not mentioned above. Please only buy from our official ticket agents. This is the only way you can guarantee that you will receive genuine tickets.

Q. What does a delegate ticket get you?
A. Access to the Convention Events which include panels, debates, celebrity interviews, networking sessions and parties. You will also get priority access to gigs in our core venues subject to each venue’s capacity.

Q. I’ve bought a delegates pass and want to attend The Brighton Dome shows, do I have to buy a top up ticket?
A.Delegates have a number of options to access The Brighton Dome shows. We shall be running the delegates fast track system again this year where delegates have the option to request a fast track voucher to 1 show per day which will guarantee them access to their chosen show. There will be a set allocation for each show for this and it is run on a first come first served basis. If a delegate does feel really passionately about seeing a band playing at one of our Brighton Dome Shows then they can purchase a top up ticket from our website to avoid disappointment.

Q. Where can I park my car?
A. Following this link for more information www.citytransport.org.uk

Q. I’d like to volunteer?
A. Volunteer Registration for 2015 will open in early 2015