Collecting your festival wristband couldn’t be easier. Head on down to wristband exchange, situated on Jubilee Street, from Wednesday 17th May to exchange your ticket for your wristband.

You should have now received your festival tickets, if you are still waiting for yours to arrive please check in with the ticket agent that you purchased with to check on your delivery status. You can find the customer service details of our ticket agents on out Ticket Info page here

For ticket collections and queries, please head straight to the Box Office, which will be situated next to Wristband Exchange.

Once you have received your tickets you will just need to bring them along to wristband exchange between the following opening times.

Wednesday 17th May – 17:00 – 21:00
Thursday 18th May – 10:00 – 21:00
Friday 19th May – 10:00 – 21:00
Saturday 20th May – 10:00 – 20:00

Please note, all festival goers must be present at Wristband Exchange to collect their wristbands.

If you are local or arrive in Brighton prior to TGE, head on down to Wristband Exchange on Wednesday 17th May to beat the queues. Both Weekend and Thursday tickets can be exchanged on Wednesday 17th May.

When you collect your festival wristband, you will be issued with your free festival programme.