Collecting your festival wristband couldn’t be easier. Head on down to wristband exchange, situated on Jubilee Street, from Wednesday 16th May to exchange your 3 day ticket for your wristband. Day tickets can be exchanged only on the day you purchased for.

If you do not receive your festival tickets by 2 weeks prior to the TGE please check in with the ticket agent that you purchased with to check on your delivery status. You can find the customer service details of our ticket agents on out Ticket Info page here

For ticket collections and queries, please head straight to the Box Office, which will be situated next to Wristband Exchange. You do not need to print out electronic tickets, you can show these at wristband exchange on your phone.

Once you have received your tickets you will just need to bring them along to wristband exchange between the following opening times.

Wednesday 16th May – 17:00 – 21:00
Thursday 17th May – 10:00 – 21:00
Friday 18th May – 10:00 – 21:00
Saturday 19th May – 10:00 – 20:00

Please note, all festival goers must be present at Wristband Exchange to collect their wristbands.

If you are local or arrive in Brighton prior to TGE, head on down to Wristband Exchange on Wednesday 16th May to beat the queues. Both 3 day and Thursday tickets can be exchanged on Wednesday 16th May.

When you collect your festival wristband, you will be issued with your free festival programme.